Returns Policy
Australian Consumer Law Rights
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
- Has a major fault or defect
- Is not fit for its intended purpose
- Does not match the description or sample shown
- Is unsafe
These rights apply regardless of our change-of-mind policy below.
Change of Mind Returns
We accept change-of-mind returns under these conditions:
- Return request made within 14 days of delivery
- Item is unused, in original packaging, with tags attached
- Item is not a clearance or special-order product
- Costumes must be unworn with hygiene liner intact
Change-of-mind returns may be refunded as store credit or to the original payment method at our discretion.
Non-Returnable Items
- Inflated balloons
- Personalised or custom-printed products
- Opened food or edible products
- Gift cards (subject to minimum 3-year validity under ACL)
How to Return
- Contact us at hello@partysource.com.au or (08) 6180 3895 with your order number
- We'll provide a return authorisation and instructions
- Post the item to our Canning Vale store, or return in person
- Refunds are processed within 5-10 business days of receiving the return
Return shipping costs for change-of-mind returns are the customer's responsibility. We cover return shipping for faulty or incorrectly sent items.
Refund Methods
- Original payment method: Card refunds typically appear within 5-10 business days
- Store credit: Issued immediately, never expires
- Cash: Available for in-store returns of cash purchases
Contact
For any questions about returns, contact us:
- Email: hello@partysource.com.au
- Phone: (08) 6180 3895
- In store: 7/259-261 Bannister Road, Canning Vale WA 6155